CCM Software Leader

The 2024 IDC MarketScape positions Messagepoint as a Leader in customer communications management strategy and capabilities.

Get the exclusive excerpt from the IDC MarketScape to see how Messagepoint leads in AI-powered content, headless APIs, and CCM innovation: 

Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment

An Intelligent, AI-powered Content Hub for all your Customer Communications

SaaS CCM Software

Messagepoint’s AI-assisted authoring tool optimizes content creation by  identifying redundancies, improving readability, and suggesting alternative personalized phrasings while ensuring brand consistency, translation and translation accuracy, proactively identifying and addressing potential issues related to sentiment, and reading levels acting as a compliance agent to validate against standards 

SOURCE: IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment", By: Marci Maddox, December 2024, IDC # US51359124

SOURCE: IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment", By: Marci Maddox, December 2024, IDC # US51359124

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market.  The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.

IDC MarketScape and MarketScape graphic are protected by copyright IDC 2024